WICAKSONO, Erwin; FAUZIAH, Fauziah; HIDAYATULLAH, Deny. Implementasi Electronic Customer Relationship Management menggunakan Metode Framework of Dynamic berbasis Web. Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi), [S. l.], v. 5, n. 4, p. 371–380, 2021. DOI: 10.35870/jtik.v5i4.226. Disponível em: https://journal.lembagakita.com/jtik/article/view/226. Acesso em: 4 jun. 2026.