Shafariah, Hanuna, Yanti Mayasari Ginting, and Muhammad Nugraha. “The Influence of Service Quality, Satisfaction, and Trust on Banking Customer Switching Behavior”. International Journal of Management Science and Information Technology 6, no. 2 (August 31, 2026): 2222–2232. Accessed September 5, 2026. https://journal.lembagakita.com/ijmsit/article/view/8300.