SUYAMTO, Suyamto; DELIANA, Dian; PURBOSAPUTRO, Erwin; SUJATMIKO, Sujatmiko. Guest Perception of Service Quality Decline Due to Employee Multitasking in the Era of Digital Transformation in Star-Rated Hotels. International Journal of Management Science and Information Technology, [S. l.], v. 6, n. 1, p. 459–467, 2026. DOI: 10.35870/ijmsit.v6i1.6978. Disponível em: https://journal.lembagakita.com/ijmsit/article/view/6978. Acesso em: 28 may. 2026.