SARI, Juwita Permata; HAYAT, Heni. Strategi Customer Relationship Management dalam Membangun Loyalitas Pelanggan: Studi Kasus TravelKif dengan Pendekatan Model IDIC. Jurnal EMT KITA, [S. l.], v. 10, n. 4, p. 2522–2532, 2026. DOI: 10.35870/emt.v10i4.6919. Disponível em: https://journal.lembagakita.com/emt/article/view/6919. Acesso em: 1 jul. 2026.