MAKOLI, Felisya Feriska Syalomita; INDRAJIT, Indrajit. The Effect of Social Media Marketing and Customer Experience on Customer Satisfaction in Furniture Stores in Bitung City with the Mediating Role of Disconfirmation. Jurnal EMT KITA, [S. l.], v. 10, n. 3, p. 1673–1682, 2026. DOI: 10.35870/emt.v10i3.6591. Disponível em: https://journal.lembagakita.com/emt/article/view/6591. Acesso em: 24 jun. 2026.