SAPUTRA, Andika Ricky Edi; USMAN, Usman; FARIDA, Ida; NURYANTO, Imam. Pendekatan QFD dalam Merancang Strategi Peningkatan Kualitas Pelayanan Coffeeshop Dirasa Semarang. Jurnal EMT KITA, [S. l.], v. 10, n. 3, p. 1251–1264, 2026. DOI: 10.35870/emt.v10i3.6230. Disponível em: https://journal.lembagakita.com/emt/article/view/6230. Acesso em: 21 apr. 2026.