PERMANA, Ardi Rizky; SUDHARTIO, Lily. Defining Service Quality of BRI Merchant Application Using Importance Performance Analysis. Jurnal EMT KITA, [S. l.], v. 8, n. 2, p. 774–782, 2024. DOI: 10.35870/emt.v8i2.2423. Disponível em: https://journal.lembagakita.com/emt/article/view/2423. Acesso em: 6 jun. 2026.