DUNAN, Hendri; SAPUTRA, Adean. Pengaruh Customer Relationship Management dan Kualitas Layanan Terhadap Kepuasan Konsumen Toko Emas Karunia Jaya. Jurnal EMT KITA, [S. l.], v. 8, n. 2, p. 627–636, 2024. DOI: 10.35870/emt.v8i2.2327. Disponível em: https://journal.lembagakita.com/emt/article/view/2327. Acesso em: 6 jun. 2026.