Published: 2026-04-21

The Role of Job Satisfaction in Mediating the Influence of Training, Work Environment, and Work Culture on the Performance of Domestic Cargo Companies

DOI: 10.35870/ijmsit.v6i1.6785

Primadi Candra Susanto, Aswanti Setyawati, Aisyah Rahmawati, Reza Fauzi Jaya Sakti, Esti Liana, Euis Saribanon, Irwan Chairuddin
  • Primadi Candra Susanto: Institut Transportasi dan Logistik Trisakti
  • Aswanti Setyawati: Institut Transportasi dan Logistik Trisakti
  • Aisyah Rahmawati: Institut Transportasi dan Logistik Trisakti
  • Reza Fauzi Jaya Sakti: Institut Transportasi dan Logistik Trisakti
  • Esti Liana: Institut Transportasi dan Logistik Trisakti
  • Euis Saribanon: Institut Transportasi dan Logistik Trisakti
  • Irwan Chairuddin: Institut Transportasi dan Logistik Trisakti
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Abstract

This study explores the mediating role of job satisfaction in the relationship between training, work environment, and organizational culture on the performance of domestic cargo companies. The cargo logistics sector is increasingly challenged by rising competition, rapid technological changes, and shifting service demands. This research employs a qualitative approach using a systematic literature review. Secondary data were collected from reputable international journals indexed in databases such as Scopus, Springer, Elsevier, Emerald, and Web of Science. The data were analyzed using content analysis to examine the conceptual relationships among the key variables. The findings reveal that training, work environment, and organizational culture significantly affect company performance, both directly and indirectly through job satisfaction as a mediating variable. From a managerial perspective, the study highlights the need for cargo companies to implement continuous training programs, create supportive work environments, and foster positive organizational cultures to enhance employee satisfaction and achieve sustainable performance outcomes.

Keywords

Work Culture; Job Satisfaction; Company Performance; Work Environment; Training

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How to Cite

Susanto, P. C., Setyawati, A., Rahmawati, A., Jaya Sakti, R. F., Liana, E., Saribanon, E., & Chairuddin, I. (2026). The Role of Job Satisfaction in Mediating the Influence of Training, Work Environment, and Work Culture on the Performance of Domestic Cargo Companies. International Journal of Management Science and Information Technology, 6(1), 387-399. https://doi.org/10.35870/ijmsit.v6i1.6785
Article Information

This article has been peer-reviewed and published in the International Journal of Management Science and Information Technology. The content is available under the terms of the Creative Commons Attribution 4.0 International License.

  • Issue: Vol. 6 No. 1 (2026)

  • Section: Articles

  • Published: 2026-04-21

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Author Biographies
Primadi Candra Susanto, Institut Transportasi dan Logistik Trisakti
Google Scholar ResearchGate ORCID

Marine Transportation Management Study Program, Faculty Business Management, Institut Transportasi dan Logistik Trisakti, East Jakarta City, Special Capital Region of Jakarta, Indonesia

Aswanti Setyawati, Institut Transportasi dan Logistik Trisakti
Google Scholar ResearchGate ORCID

Management Study Program, Faculty Business Management, Institut Transportasi dan Logistik Trisakti, East Jakarta City, Special Capital Region of Jakarta, Indonesia

Aisyah Rahmawati, Institut Transportasi dan Logistik Trisakti
Google Scholar ResearchGate ORCID

Air Transportation Management Study Program, Faculty Business Management, Institut Transportasi dan Logistik Trisakti, East Jakarta City, Special Capital Region of Jakarta, Indonesia

Reza Fauzi Jaya Sakti, Institut Transportasi dan Logistik Trisakti
Google Scholar ResearchGate ORCID

Marine Transportation Management Study Program, Faculty Business Management, Institut Transportasi dan Logistik Trisakti, East Jakarta City, Special Capital Region of Jakarta, Indonesia

Esti Liana, Institut Transportasi dan Logistik Trisakti
Google Scholar ResearchGate ORCID

Management Study Program, Faculty Business Management, Institut Transportasi dan Logistik Trisakti, East Jakarta City, Special Capital Region of Jakarta, Indonesia

Euis Saribanon, Institut Transportasi dan Logistik Trisakti
Google Scholar ResearchGate ORCID

Management Study Program, Faculty Business Management, Institut Transportasi dan Logistik Trisakti, East Jakarta City, Special Capital Region of Jakarta, Indonesia

Irwan Chairuddin, Institut Transportasi dan Logistik Trisakti
Google Scholar ResearchGate ORCID

Management Study Program, Faculty Business Management, Institut Transportasi dan Logistik Trisakti, East Jakarta City, Special Capital Region of Jakarta, Indonesia

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  • No additional restrictions — the licensor cannot revoke these freedoms as long as license terms are followed

3. Attribution Requirements

All uses must include:

  • Proper citation of the original work
  • Link to the Creative Commons license
  • Indication if changes were made to the original work
  • No suggestion that the licensor endorses the user or their use

4. Additional Distribution Rights

Authors may:

  • Deposit the published version in institutional repositories
  • Share through academic social networks
  • Include in books, monographs, or other publications
  • Post on personal or institutional websites

Requirement: All additional distributions must maintain the CC BY 4.0 license and proper attribution.

5. Self-Archiving and Pre-Print Sharing

Authors are encouraged to:

  • Share pre-prints and post-prints online
  • Deposit in subject-specific repositories (e.g., arXiv, bioRxiv)
  • Engage in scholarly communication throughout the publication process

6. Open Access Commitment

This journal provides immediate open access to all content, supporting the global exchange of knowledge without financial, legal, or technical barriers.